Data Deletion

Logos VoiceTech
Effective date: 1 August 2025
Last updated: 1 August 2025

Logos VoiceTech ("we", "us", "our") lets people request deletion of any personal data we hold about them, including data collected through phone calls, our website, our admin portal, and WhatsApp-based interactions (such as our WhatsApp Business calling features). This page explains how to submit a data deletion request and what happens after you do.

1. What Data Can Be Deleted

You can request deletion of:

• Call metadata and transcripts associated with your phone number
• WhatsApp message and call interaction data processed on behalf of a business using our platform
• Contact form submissions (name, email, phone number, message)
• Your admin/business account profile data, if you registered on our platform
• Any other personal data we hold about you, subject to the exceptions in Section 4

2. How to Request Deletion

Email us at info@logosvoicetech.co.in with the subject line "Data Deletion Request" and include:

• Your full name
• The phone number or WhatsApp number associated with your data
• The email address on your account, if you have one
• Any additional detail that helps us locate your data (e.g. business name you interacted with, approximate call date)

If you interacted with a specific business through our AI voice or WhatsApp platform, you may also contact that business directly, as they may act as the data controller for interactions handled on their behalf.

2.1 Deleting Data Shared via WhatsApp / Facebook Login

If you used Facebook Login or WhatsApp to interact with a business on our platform and want to remove data associated with that connection, you can either:

• Send the deletion request described in Section 2 above, or
• Go to your Facebook Settings > Apps and Websites, find "Logos VoiceTech" (or the connected business app), and select "Remove" — this revokes the app's access and triggers a deletion request to us automatically.

3. What Happens Next

We will confirm receipt of your request within 5 business days. We may ask you to verify your identity before processing the request, to prevent unauthorized deletion of someone else's data. We will complete deletion within 30 days of confirming your identity and request.

4. Exceptions

We may retain limited data where required to:

• Comply with a legal obligation, tax, or regulatory requirement
• Resolve disputes, enforce our agreements, or investigate fraud or abuse
• Maintain security logs for a limited period (see our Privacy Policy for retention periods)

Where full deletion is not possible, we will anonymize or restrict access to the data instead.

5. Related Policies

For more detail on what data we collect, why, and how long we keep it, see our Privacy Policy and Cookie Policy.

6. Contact

Questions about this page or your data:
Email: info@logosvoicetech.co.in