Logos VoiceTech
Effective date: 1 August 2025
Last updated: 1 August 2025
These Terms of Service ("Terms") govern your access to and use of the Logos VoiceTech platform, website, and AI voice services (the "Services") provided by Logos VoiceTech ("we", "us", or "our").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
1. Definitions
- "Platform" refers to the Logos VoiceTech AI voice platform, admin portal, and associated APIs.
- "Business User" refers to a company or individual who registers an account and uses our Platform to deploy AI voice agents.
- "End User" refers to a person who calls or interacts with an AI voice agent powered by our Platform on behalf of a Business User.
- "AI Agent" refers to an AI-powered voice assistant deployed through our Platform.
2. Eligibility
You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use our Services as a Business User. By creating an account, you represent and warrant that you meet these requirements.
3. Account Registration and Security
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the confidentiality of your login credentials.
- You must notify us immediately at info@logosvoicetech.co.in if you suspect unauthorised access to your account.
- We reserve the right to suspend or terminate accounts that violate these Terms.
4. Permitted Use
You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Services to make or facilitate spam, nuisance, or illegal calls.
- Deploy AI agents to deceive End Users into believing they are speaking with a human when this is not disclosed.
- Use the Services to collect or process personal data in violation of applicable privacy law.
- Attempt to reverse-engineer, hack, or interfere with our platform infrastructure.
- Resell or sublicense our Services without our express written consent.
- Use the Services to generate, transmit, or store illegal, harmful, or offensive content.
- Violate the terms of any third-party services integrated with our Platform, including Meta's WhatsApp Business policies and Google Cloud terms.
5. AI Voice Services — Business User Responsibilities
As a Business User deploying AI voice agents, you are responsible for:
- Ensuring compliance with applicable telecommunications regulations and call recording laws in your jurisdiction.
- Disclosing to your End Users, where required by law, that they are interacting with an AI agent and that calls may be recorded or transcribed.
- Ensuring your use of WhatsApp Business API complies with Meta's policies, including the WhatsApp Business Policy and Commerce Policy.
- The accuracy of knowledge base content you upload to train your AI agents.
- Obtaining any necessary consents from your customers to process their data through our platform.
- Not deploying AI agents for prohibited use cases including: illegal activities, medical or legal advice without appropriate licensing, financial advice without regulatory authorisation, or any activity that could harm End Users.
6. WhatsApp Business API Usage
Our platform integrates with Meta's WhatsApp Business API. Your use of WhatsApp functionality through our platform is additionally subject to:
We may suspend WhatsApp functionality if Meta suspends or restricts our API access or if your usage violates their policies.
7. Payment and Billing
- Fees for using the Platform are set out in your subscription plan or as agreed in writing.
- You authorise us to charge your payment method for applicable fees.
- All fees are non-refundable unless otherwise agreed in writing or required by law.
- We may modify pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new pricing.
- Failure to pay may result in suspension or termination of your account.
8. Intellectual Property
- We retain all intellectual property rights in our Platform, software, and documentation.
- You retain ownership of your business data, knowledge base content, and call data.
- You grant us a limited, non-exclusive licence to use your data solely to provide the Services.
- You may not copy, modify, or distribute our software or documentation without our written consent.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- Our Services are provided "as is" without warranty of any kind, express or implied.
- We do not warrant that the Services will be uninterrupted, error-free, or that AI responses will be accurate in all cases.
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
- Our aggregate liability to you shall not exceed the amount paid by you to us in the 3 months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless Logos VoiceTech and its officers, directors, employees, and agents from any claims, losses, damages, and expenses (including legal fees) arising from: your use of the Services, your violation of these Terms, or your violation of any third-party rights.
11. Termination
- You may terminate your account at any time by contacting us.
- We may suspend or terminate your access immediately if you violate these Terms, fail to pay fees, or if required by law.
- Upon termination, your right to use the Services ceases. We will handle your data as described in our Privacy Policy.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India. We encourage resolving disputes by contacting us first at info@logosvoicetech.co.in.
13. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via email or a notice on our platform. Continued use after the effective date of changes constitutes acceptance.
14. Contact
For questions about these Terms:
Email: info@logosvoicetech.co.in
Website: logosvoicetech.co.in